People Have Mixed Feelings About Wendy’s New Self-Service Kiosks

The kiosk rollout comes as New York and California raised their minimum wages to $15.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Wendy’s plans to introduce self-service kiosks to manage rising labor costs linked to minimum wage increases for fast food workers, BuzzFeed News confirmed with the fast food giant.

 
 

Wendy's plans to introduce self-service kiosks to manage rising labor costs linked to minimum wage increases for fast food workers, BuzzFeed News confirmed with the fast food giant.

 
 
 
 
 

AP/Michael Dwyer

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

The company is “exploring greater use of technology to help mitigate rising labor and other costs,” Wendy’s spokesperson Bob Bertini told BuzzFeed News.

 
 

Pilot tests of the self-service order kiosks are already under way at a few restaurants, he said.

 
 
 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

The company’s new technology will become available to its franchise system by the end of the year. But it’s up to the individual franchise restaurants to use it or not, said Bertini.

 
 

The company's new technology will become available to its franchise system by the end of the year. But it's up to the individual franchise restaurants to use it or not, said Bertini.

 
 
 
 
 

AP/Gene J. Puskar

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

“We are always looking for opportunities to enhance our customers restaurant experience and technology is helping us do that in ways that would have not been possible a few years ago from mobile ordering and pay to self-service kiosks,” Bertini said.

 
 
 

 

 
 
 
 
 

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